Our Commitment to Privacy

1. Introduction

gameslers (ABN: 61957483382, License No: 712849305) ("we", "us", or "our") is deeply committed to safeguarding your personal privacy. This Privacy Policy outlines in clear terms how we gather, handle, disclose, and secure your information when you engage with our website or use our services.

Please review this Privacy Policy thoroughly. If you do not agree with its terms, we kindly ask that you refrain from accessing or using our services.

2. Information We Collect

Personal Information

We may request personal details that you choose to share with us when you:

• Create an account
• Complete a purchase or transaction
• Reach out for assistance
• Sign up for our newsletter
• Join surveys or promotional events

This may include:

• Full name and contact details (email, phone, mailing address)
• Date of birth for age verification
• Payment and banking information
• Government-issued ID
• Gaming activity and preferences

Automatically Collected Information

When you browse our website, certain data is automatically gathered from your device, such as:

• IP address and approximate location
• Browser type and version
• Operating system details
• Pages viewed and session duration
• Referring website address
• Unique device identifiers

3. How We Use Your Information

We use the collected data to support and enhance your experience, including:

• Delivering and managing our services
• Handling transactions and payment processing
• Verifying your identity and legal age
• Communicating updates about your account
• Providing responsive customer support
• Sending offers and news (with your consent)
• Meeting legal and compliance requirements
• Protecting against fraud and security threats
• Refining our services and platform usability

4. Legal Basis for Processing

Your personal data is processed under these lawful grounds:

• Contract: To fulfill obligations under our agreement with you
• Legal Obligation: To meet legal and regulatory requirements
• Legitimate Interest: To manage and grow our business effectively
• Consent: Where you have clearly agreed to specific uses

5. Information Sharing and Disclosure

Your data may be shared under these circumstances:

Service Providers

We partner with trusted third parties to help us deliver services, such as:

• Payment gateways and processors
• Identity verification platforms
• Customer support systems
• Marketing and analytics agencies
• IT infrastructure and cybersecurity partners

Legal Requirements

We may disclose information when legally required or to respond to:

• Official court orders or legal demands
• Regulatory authority inquiries
• Law enforcement requests
• Anti-money laundering checks
• Responsible gambling obligations

6. Data Security

We employ robust technical and organizational safeguards, including:

• SSL encryption for data in transit
• Restricted-access secure data storage
• Frequent security reviews and monitoring
• Staff training on data protection protocols
• Formal incident response strategies

While we take all reasonable steps to protect your information, no method of transmission or storage is entirely foolproof.

7. Data Retention

We keep your data for as long as needed to:

• Provide ongoing services
• Meet legal and compliance requirements
• Settle disputes and enforce contracts
• Detect and prevent fraud or abuse

Typically, account records are kept for 7 years after closure to comply with Australian gaming laws. Marketing data is stored until you unsubscribe or for 3 years, whichever is shorter.

8. Your Privacy Rights

Under Australian law, you are entitled to:

• Access: Request a copy of your personal data
• Correction: Ask for corrections to inaccurate details
• Deletion: Request removal of your data (subject to legal constraints)
• Portability: Receive your data in a portable form
• Opt-out: Withdraw from marketing communications
• Complaint: File a complaint regarding our privacy practices

To use these rights, please reach out using the details listed in Section 12.

9. Cookies and Tracking Technologies

We use cookies and related tracking tools to improve and personalize your browsing experience:

• Essential Cookies: Enable the core functions of our site
• Performance Cookies: Provide insights into how our site is used
• Functional Cookies: Store your settings and preferences
• Marketing Cookies: Show you ads that match your interests (with your permission)

You can manage cookies in your browser settings; however, turning off some types may impact site performance or features.

10. Third-Party Links

Our site may link to third-party platforms. We are not responsible for how those sites handle your privacy. Please review their privacy policies before sharing any personal details.

11. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. If significant changes occur, we will let you know by:

• Publishing the revised policy on our site
• Emailing you directly
• Posting a clear notice on our platform

By continuing to use our services after updates, you confirm your agreement with the revised Privacy Policy.

12. Contact Us

Have questions about this Privacy Policy or how we handle your data? Get in touch:

You may also file a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information.